Frequently Asked Questions
Everything you need to know about our high-performance tech accessories.
What makes Mous cases so protective?
Our cases utilize AiroShock™ technology, a high-impact material that contains thousands of tiny air pockets which act as springs to dampen the impact of drops and falls.
Are your cases compatible with MagSafe®?
Yes, many of our Limitless and Clarity ranges are designed with integrated magnets to ensure seamless compatibility with MagSafe chargers and accessories.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK and USA. International shipping times vary by location but generally take 7-14 business days.
What is your return policy?
We offer a 30-day return window for all products in their original packaging. Please contact our support team to initiate a return or exchange.
Do you offer a warranty on your products?
Yes, we provide a Limited Lifetime Warranty on all our phone cases, covering any manufacturing defects in materials or workmanship.
Will a Mous screen protector work with other cases?
Our screen protectors are designed to be case-friendly and are compatible with most standard cases, though they work best when paired with a Mous case for 360-degree protection.