Returns & Exchanges
At Mous, we are committed to providing high-quality protection for your tech; if you are not completely satisfied, you can return your products within 30 days of delivery. All returned items must be in their original packaging and in a resalable condition to qualify for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to begin the process.
Prepare Your Package
Securely pack your Mous products in their original packaging, ensuring all components and manuals are included.
Ship It Back
Print your generated pre-paid shipping label and drop the package off at your nearest authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing